Conceptualizing Employee Engagement

by Nov 20, 2013Blog, News0 comments

Employee engagement has been an increasingly important part of management theory over the past twenty years. There is enough talk about it, enough different ideas in the mix, and enough examples of both good and bad practice, that understanding of employee engagement has become increasingly vague. But clarity is needed when considering how to successfully apply any approach, and that is as true here as with any other aspect of management.

Forms of Engagement

When we talk about engagement, we’re usually referring to the involvement, commitment and enthusiasm of employees for their work, and the ways that businesses encourage this. Achieving this is an emotional process, developing positive feelings about doing a good job.

But that emotional engagement can be affected by other forms of engagement. Intellectual engagement, thinking hard about a job and how to best do it, adds to the feeling of satisfaction, as well as creating positive outcomes in improved working practices. Social engagement with others in the workplace creates the bonds that allow employees to feel secure and supported. [i]

Read the entire post on the RPO Association Site.

Mark Lukens, MBA

Mark Lukens, MBA

Founding Partner at Capatus
Mark Lukens is a founding partner at Capatus and located in the New York office. He leads the Capatus’ Global Talent and Advisory practice. He is also an expert in the firm’s research and nonprofit practice. Lukens has more than 20 years of c-level executive and consulting experience delivering strategies and transformational programs to firms ranging from start-up to Fortune 50. He has worked with clients in Europe, North America, South America, and Asia. Lukens worked extensively in various product and service categories including health care, life sciences, government, nonprofit, technology, and professional services. He also advises clients in other industries including commercial and industrial, retail, logistics and transportation, media and more. Lukens serves on several Nonprofit Boards and is a professor at the State University of New York where he teaches in the School of Business and Economics with a focus on marketing, international management, entrepreneurship, HR, and organizational behavior to name a few. Lukens has a technical background as a MCSE and earned an MBA from Eastern University.
Mark Lukens, MBA

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